Support

We can help with account access, family invitations, subscriptions, device registration, privacy requests and application problems.

Immediate danger? Do not wait for NiVyn ElderSafe support or a family notification. Call 911 or your local emergency service.

Before contacting support

Note the device type and operating-system version.
Describe exactly what you expected and what happened.
Include the approximate time of the problem, but do not email passwords, authentication codes or payment-card data.
For location problems, confirm that the person sharing location has explicitly enabled the required device permission.

Report a suspected vulnerability or account-security issue to security@nivyn.ca. Do not include exploit details in a public review or social post.

For data access, correction, export, consent withdrawal or deletion, use the in-app privacy controls or email privacy@nivyn.ca.